PRIVACY POLICY
Last updated: January 2026
Refresh Video Productions (“we”, “us”, “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or get in touch with us.
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Business name: Refresh Video Productions
Location: Bristol, United Kingdom
Email: info@refreshvideo.co.uk
Website: refresh video.co.uk
For data protection purposes, Refresh Video Productions is the data controller.
2. What Personal Data We Collect
We may collect the following personal information when you use our website or contact us:

• Name

• Email address

• Phone number

• Company name

• Project details or messages you submit via contact forms or email

• Technical data such as IP address, browser type, device information, and pages visited (via cookies and analytics tools)

3. How We Use Your Information
We use your personal data to:

• Respond to enquiries and quote requests

• Communicate about video production projects and services

• Deliver our services and manage client relationships

• Improve our website and user experience

• Send relevant updates or marketing communications (only where consent has been given)

• Meet legal, accounting, or regulatory obligations

We only use your data where we have a lawful reason to do so.
4. Lawful Basis for Processing
Under UK GDPR, we rely on one or more of the following lawful bases:

• Consent – where you have explicitly agreed (for example, subscribing to updates)

• Contract – where processing is necessary to provide video production services

• Legitimate interests – to operate and grow our business in a reasonable and expected way

• Legal obligation – where we are required to comply with the law

5. How We Store and Protect Your Data
We take appropriate technical and organisational measures to protect your personal data.
Your information is stored securely and only accessed by those who need it for legitimate business purposes. We do not keep data longer than necessary.
6. How Long We Keep Your Data
We retain personal data only for as long as needed to:

• Respond to enquiries

• Deliver and manage projects

• Meet legal or accounting requirements

You may request deletion of your data at any time (see Section 9).
7. Sharing Your Data
We do not sell, rent, or trade your personal data.
We may share your data with trusted third parties only where necessary, such as:

• Website hosting and infrastructure providers (e.g. Wix)

• Email or communication tools

• Analytics services (e.g. website performance tracking)

All third parties are required to keep your data secure and comply with data protection laws.
8. Cookies
Our website uses cookies to understand how visitors use the site and to improve performance and user experience.
Cookies may collect anonymous information such as:

• Pages visited

• Time spent on the site

• Device and browser type

You can manage or disable cookies through your browser settings.
For more information, please see our Cookie Policy [link if you have one].
9. Your Data Protection Rights
Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data

• Object to or restrict how we process your data

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at [your email address].
10. Third-Party Links
Our website may include links to external websites. We are not responsible for the privacy policies or content of those sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
12. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Refresh Video Productions
Email: info@refreshvideo.co.uk